Change-of-mind returns: contact us within 21 days of delivery. Items must be unused, unwashed and complete, in original packaging, with proof of purchase. Customers pay return postage; original delivery charges are not refunded. Refunds are approved after inspection. Faulty or incorrect items are handled separately, with Australian Consumer Law rights preserved. Email hello@brioandbloom.com.au before posting an item. Read our full Returns & Refunds policy in the footer.